If the title of this article made your eyebrows shoot up skeptically, then maybe that’s all the reason you need to read it.
It would be a horrible mistake on the path of any employer or business owner to think employee feedback is unnecessary or irrelevant. More often than you realize, your employees have something to say, and every feedback you get is valuable. So maybe it’s high time you listened to them!
There are several stages at which employers can create a feedback loop; strategic points where feedback is of immense value. Here are 3:
- Entry Survey: It’s a good idea to find out what your new hire needs and expects from you. What do you need to provide for them to hit the ground running? What systems do you need to put in place to help them fit right in? Does your business culture encourage them to blend in? Or do you inadvertently have them sticking out like sore thumbs?
- Satisfaction Survey: Once in a while, you gotta take the temperature of your office; check in on your people. Are they fine? Is the workplace choking them? Is creativity flowing well or are there some bottle necks you don’t know about?
- Exit Survey: How’s your turnover rate? Are a lot of people leaving at once? Why are they leaving? Is it something with the culture? Is there some factor frustrating your staff? Are there things that need to be adjusted?
Of course, there are a lot of other stages/ points where feedback would be valuable, but here’s a good place to start. Now to the question of the day. Just why do you need this feedback, anyway?
Glad you asked!
- Dissipate Tension: When employees hold back opinions for whatever reason – fear of losing a job or getting queried, or perhaps and exhaustion that comes from not being listened to – tension tends to build up, because tension has to be dealt with, sorted out. And keeping it in causes it to fester
- Relationship Building: Knowing that you’re being listened to is probably the fastest, most effective way to build relationships. Same thing happens in the work place. When employees feel listened to, there’s a stronger relationship between management and workers
- Adjustment is Easier: When people are carried along every step of the way, it makes it easier to introduce a new idea. Because the people feel valued, treasured, like they are real people and not just a bunch of statistics, they would tend to be more pliable, less resistant to change. This is a more effective idea than attempting to push your staff around!
Getting feedback is great and everything, but you have to set the atmosphere. You must show that they’re being listened to, you should make sure emotions are controlled, and that you create a safe space where grievances can be aired without bad blood!